Colleague Experience & Operational Performance Audit
‘We don’t know, what we don’t know!’
A very true statement – without understanding the current position, how do we know whether the actions/changes we are making are the right ones?
With a successful background in colleague experience and operational excellence, Scott combines the two, to undertake a full audit to assess the current benchmark, as well as identifying areas of strength and areas for improvement.
Working closely with the client, this audit will include a variety of actions, such as reviewing people and performance data, liaising with the leadership team, and engaging in conversations and focus groups with colleagues.
This holistic audit process will be transformed into a report which will be played back to the leadership team, with a clear focus on next steps. This often feeds very nicely into the Mental Health at Work Action Plan too.