Colleague Experience & Operational Performance Audit

‘We don’t know, what we don’t know!’

 

A very true statement – without understanding the current position, how do we know whether the actions/changes we are making are the right ones?

 

With a successful background in colleague experience and operational excellence, Scott combines the two, to undertake a full audit to assess the current benchmark, as well as identifying areas of strength and areas for improvement.

 

Working closely with the client, this audit will include a variety of actions, such as reviewing people and performance data, liaising with the leadership team, and engaging in conversations and focus groups with colleagues.

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This holistic audit process will be transformed into a report which will be played back to the leadership team, with a clear focus on next steps. This often feeds very nicely into the Mental Health at Work Action Plan too.